The SASSA reference number refers to a unique identifier assigned to individuals or transactions by the South African Social Security Agency (SASSA). SASSA is responsible for administering social grants in South Africa. The reference number is used to track and manage various processes related to social grants, applications, or other transactions with SASSA.

If you are facing issues related to your reference number like your reference number is lost or you are not aware of where to get it then find all the solutions in this guide.

How to Get My SASSA Reference Number?

When applying for the SRD R350 grant through SASSA, the system generates an identification number after the application process. Interestingly, this ID number serves a dual purpose as it also functions as your SASSA reference number. This unique identifier is crucial for tracking the status of your application and any subsequent interactions with SASSA regarding the SRD R350 grant. 

It is recommended to keep this reference number safe and readily accessible, as it will be used in any correspondence or inquiries related to your grant application. If you have completed the application process, the reference number will be sent to you, typically via SMS or displayed on the final confirmation screen of the online application portal.

How to Recover a Lost Reference Number?

If you have lost your SASSA reference number, you can recover it through the following methods:

Visit the SASSA Office:

Visit the SASSA Office
  1. Head to the nearest SASSA office in your area.
  2. Take your South African ID card with you, as it will be required for verification purposes.
  3. Provide your ID card to the SASSA officer and explain that you have lost your reference number.
  4. The officer will assist you in retrieving your reference number.

Chat with WhatsApp Agent:

Chat with WhatsApp Agent
  1. Open WhatsApp on your mobile device.
  2. Send a message to the official SASSA WhatsApp number: +27 60 012 3456.
  3. Clearly state that you have lost your SASSA reference number and request assistance.
  4. Provide your South African ID number when prompted.
  5. Follow the prompts or instructions given by the WhatsApp agent to complete the verification process.
  6. The WhatsApp agent should provide you with your lost SASSA reference number.

Use Helpline:

  1. Dial the SASSA helpline at 0800 60 10 11.
  2. Explain to the customer service representative that you need help finding your reference number and need assistance.
  3. Provide the necessary information, including your ID number, as part of the verification process.
  4. The helpline agent should be able to assist you in recovering your SASSA reference number.

Dial USSD Code:

Dial USSD Code
  1. Dial the USSD code *120*3210# on your mobile phone.
  2. Follow the on-screen prompts to navigate to the section related to reference number recovery.
  3. Provide the required information, including your ID number, as prompted.
  4. Complete the process to receive your lost SASSA reference number.

Remember to keep any information provided secure and avoid sharing sensitive details with unauthorized individuals or platforms. If you encounter difficulties with either method, consider reaching out to the SASSA customer support hotline for further assistance.

Why does SASSA Use Reference Numbers for SRD Grant Applications?

SASSA employs reference numbers for SRD (Social Relief of Distress) grant applications to streamline and facilitate the tracking and management of the large volume of applications received. The reference number serves as a unique identifier tied to each application, enabling the efficient organization and retrieval of specific information related to that application. 

With thousands or even millions of individuals applying for the SRD grant, the use of reference numbers helps to categorize, store, and process applications systematically. This approach enhances the overall management of the application process, enabling SASSA to monitor the status of each application, identify any issues or discrepancies, and provide timely updates to applicants. 

Moreover, the reference number is a crucial element for communication between SASSA and applicants, ensuring that inquiries, updates, or resolutions can be directed to the correct application. In essence, the use of reference numbers enhances the accuracy, efficiency, and transparency of the SRD grant application process for both applicants and the SASSA administration.


How can I obtain my SASSA reference number after applying for the SRD R350 grant?

Upon successful application, SASSA typically sends your reference number via SMS or displays it on the final confirmation screen.

I lost my SASSA reference number. What should I do to retrieve it?

You can visit a SASSA office with your ID for assistance, or chat with a WhatsApp agent at +27 60 012 3456, providing your ID number for verification.

Can I recover my SASSA reference number using the helpline?

Yes, dial the SASSA helpline at 0800 60 10 11, explain your situation, and provide the necessary details for assistance in recovering your reference number.

Is the SASSA reference number the same as my ID number?

No, the SASSA reference number is a unique identifier generated during the application process and serves as a tracking code for your SRD grant application.

Can I check the status of my SRD R350 grant application without my reference number?

Yes, you can check your SASSA status without your reference ID. However, it’s advisable to have your reference number as it helps track your application. Contact SASSA through the helpline or visit an office for assistance if needed.