We have received many emails and queries from the applicants of the SASSA SRD R350 grant related to payment delays. Many beneficiaries got approval for the SRD grant but they did not receive their payment dates and payment as well. If you are the one who is still looking for the R350 payment despite being approved for the grant then read this guide.

How does SASSA SRD R350 Payment Approval Work?

Before you worry about your SRD payment, you should know how this whole system works.

The process of SASSA SRD R350 payment approval involves several steps to ensure that eligible applicants receive the grant in a timely and accurate manner. Below is a breakdown of the key steps in the payment approval process:

Application Submission:

Individuals who require financial assistance can submit their applications for the SASSA SRD R350 grant through various channels, including the online application portal or designated physical locations.

Application Review:

SASSA reviews the submitted applications to ensure that they meet the eligibility criteria outlined for the SRD R350 grant. This includes verifying the applicant’s identity, citizenship, and financial need.

Record Checking with the Department of Home Affairs (DHA):

To validate the information provided by applicants, SASSA checks the records with the Department of Home Affairs (DHA). This step is crucial in confirming the identity and citizenship status of the applicants.

Approval Process:

Once the application and associated documentation are reviewed and verified, SASSA approves eligible applicants for the SRD R350 grant. This approval indicates that the applicant meets the specified criteria and is deemed eligible to receive the financial assistance.

Payment Notification:

Approved applicants receive notification regarding the approval of their SRD R350 grant. This notification typically includes information about the payment date and details on how the funds will be disbursed.

Payment Disbursement:

On the specified payment date, SASSA initiates the disbursement of the SRD R350 grant to the approved beneficiaries. The payment is usually made through various channels, including bank transfers, mobile money platforms, or designated payment outlets.

Banking Details Verification:

Beneficiaries who opt for bank transfers need to ensure that their banking details are accurate and up-to-date. SASSA verifies these details to avoid any payment issues.

Payment Delays and Issues:

Despite the approval, some beneficiaries may experience payment delays or issues. These can be attributed to various factors, such as technical glitches, discrepancies in the provided information, or challenges in the disbursement process.

Why Your SRD R350 Payment is Not Received Yet?

SASSA SRD R350 Grant Is Approved But No Payment

So you have checked your SASSA SRD status check and you found that you are approved. However, you did not receive your payment on time. So here are some common reasons why your SASSA SRD R350 payment may be delayed or not received yet even after approval:

Incorrect banking details provided – If you opted for payment into a bank account, any minor errors in account details like incorrect account number, branch code, etc. can cause delays.

ID verification issues – There may be some mismatches between the ID details you provided and Home Affairs records causing verification failures.

Technical glitches – Periodic technical issues with SASSA systems can also interrupt smooth processing and cause payment delays.

High application volumes – Large application volumes combined with limited processing capacity at times cause backlogs and delays.

Disbursement challenges – Issues faced by contracted payment service providers in disbursing funds to beneficiaries also create payment delays.

Failed validation checks – Additional validation checks for things like income levels, employment status, etc. can also cause hiccups.

Pending appeals – If you have appealed a previously rejected application, payments only happen after final approval.

Recertification delays – Delayed completion of the mandatory recertification process can halt further payments.

Payment cycle delays – Delays in the completion of the current payment cycle and initiation of the next payment cycle by SASSA also lead to delays between payments.

Grant status changes – Changes in grant status from approved to rejected due to identified issues can also lead to non-payment.

What to Do If SASSA Delays the R350 Payment?

If you have been approved for the SASSA SRD R350 grant but have not received payment even after a reasonable wait period, there are a few things you can do:

  • Visit your nearest SASSA Office: Head to your closest SASSA office and inquire about the status of your R350 grant in person. Carry your ID and application details with you. The officers can check the system, verify if there are any pending issues, and guide you accordingly. This is the quickest way to find out what’s causing the payment delay.
  • Call the SASSA Contact Center: You can call the SASSA Universal Access Number 0800 601 011 (toll-free from Telkom lines) or the SASSA helpline 012 400 2322 to get assistance over the phone. Explain your situation – approved but no payment received. The agent can pull up your case details and let you know if there is any problem from their end.
  • Change your Banking Details: If you have chosen the bank transfer mode of payment, visit the SASSA office to update your account details if there are any discrepancies. Minor errors in banking details often lead to EFT failures and payment delays.
  • Submit Request for Outstanding Payments: You can submit an official request to SASSA to pay all outstanding amounts if you haven’t received payments for approved periods. Follow up regularly for resolution.
  • Appeal Again if Required: In certain cases, you may need to appeal the approval again if your grant status has changed after approval due to invalid documentation or other factors.