SASSA Status Check Failed

SASSA Status Check Failed is a common SASSA status result. This status means that the applicant could not verify their identity. As a result, SASSA declared the status as “Failed” for that particular applicant.

But what should you do now? You need to apply again with valid ID documents. For your comfort, I have explained the complete process for the SASSA reapplication.

There are the top three SASSA status check results, if you want to know about Status Pending or Status Declined then I have also explained them.

SASSA Status Failed

SASSA Status Failed Due to Identity Verification Failed

The South African Social Security Agency (SASSA) has failed your SRD grant application. And the reason is that you could not pass the identity verification.

If you know your identity documents, you must resubmit the SRD grant application to SASSA with your valid identity documents.

SASSA uses the Department of Home Affairs database to verify your name, ID, and other personal documents. You will pass the SASSA verification if your details match the DHA database.

How Do I Fix Identity Verification Failed on SASSA?

SASSA Identity Verification Failed status can happen because of typos or incorrect information such as name, surname, date of birth, or postal address. Here is a step-by-step guide to help you fix this issue.

Check for Typos and Errors

  • Review your SRD grant application carefully.
  • Look for any mistakes in your name, surname, date of birth, or postal address.
  • Correct any typos or errors you find.

Verify Recent Changes

  • If you have recently changed your surname, make sure it is updated in your application.
  • Check if your postal address has changed recently and update it if necessary.

Update Your Details with the Department of Home Affairs

  • If your personal details are incorrect, visit the Department of Home Affairs to update your information.
  • Make sure your name, surname, date of birth, and other details are correct in their records.

Re-Submit Your Application

  • After correcting any errors or updating your information, re-submit your SRD grant application.
  • Ensure that all details match what is on your ID document.

How to Submit SASSA Status Check Failed Appeal?

SASSA can reject your reapplication and you should know it. However, you can submit the appeal for this rejection. The appeal process is so simple:

  1. Open the SRD appeal portal website
  2. Click on the lodge an appeal for SRD grant.
  3. Now enter your SASSA ID number and phone number.
  4. Verify your details with OTP SMS.
  5. Choose the SASSA Failed status reason like “Identity Verification Failed”.
  6. Submit the appeal.

How to Check SASSA Appeal Status?

Applicants can check their SASSA SRD R350 grant appeal status on the official SASSA website. The website offers a tool where users can submit their SRD grant application details and check the appeal status in real-time.


Why does my SASSA status check say failed?

Your SASSA status check can fail due to many reasons. One of the most common reasons is the failure to verify your identity.

How do I fix my SASSA status?

You can fix your SASSA status by submitting the reapplication or appeal to the SASSA.

How do I appeal a failed SASSA status check?

You can appeal a failed SASSA status check on the Independent Tribunal for Social Assistance Appeals (ITSAA) website.


When you receive the SASSA Status Check Failed result, you need to check your ID documents and SRD application to correct the incorrect information. Also, you can submit the appeal to ITSAA if your reapplication is also declined. Thanks for visiting and I hope this guide will help you to get your SASSA grant approval.

Updated: 7 June 2024 — 1:30 pm

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