Are you in a situation where you need to know how to do Sassa change phone number? Meet John, an SASSA grant recipient who recently found himself in a predicament when he lost access to his previous phone number linked to his SRD grant application. 

Anxious and eager to rectify the situation, John sought a solution to update his contact details promptly. Navigating through the digital realm, he discovered the SASSA online service portal, where users can conveniently manage their accounts. 

With a few simple steps, John successfully changed his phone number, escaping the potential hurdles that could have arisen from a communication gap. 

In this guide, we’ll delve into the method John used, offering a step-by-step walkthrough for anyone else grappling with the challenge of a changed phone number in their SASSA grant application.

Sassa Change Phone Number Online

Sassa change phone number is a crucial process for beneficiaries who rely on the South African Social Security Agency (SASSA) for grant payments, particularly for the Social Relief of Distress (SRD) grant. 

Your registered phone number plays a pivotal role in facilitating communication between SASSA and grant recipients. When you change your phone number through the official channels, you ensure that you receive essential information, such as payment dates and updates, via SMS. 

Failure to update your phone number can have a significant impact on your ability to stay informed about your SRD grant payments. Without access to the SMS notifications sent to your registered number, you may miss important alerts regarding when and where to collect your grant funds. 

This oversight can lead to delays in receiving financial assistance, causing unnecessary stress and inconvenience for beneficiaries. Therefore, it is crucial for SASSA grant recipients to proactively manage their contact information to avoid disruptions in communication and ensure a smooth and timely payment process.

How to Change Sassa Phone Number Online?

Sassa Change Phone Number

There are two methods to change your SRD phone number. One is for those who have application ID and the other is for those who do not have application ID.

Let’s dive deeper and see how to change Sassa grant phone number online:

Change Sassa Phone Number with the Application ID

  1. Open your mobile phone’s web browser and visit
  2. Scroll down and click on “Change your contact information”.
  3. Now in this section, you can change your email, phone number and other personal details.
  4. Choose to change your phone number and proceed to the next step.
  5. Here you will be asked for your application ID that you need to enter.
  6. Now submit the form.
  7. Upon submitting the information, Sassa will send an OTP on your new phone number to verify it.
  8. Wait for the OTP to arrive and then submit the OTP on the Sassa website.
  9. Now your phone number will be changed for future payments.

You will receive an SMS once your new phone number is verified by the Sassa. From there, you will receive all the grant information on your new number.

Change Sassa Phone Number Without the Application ID

  1. Visit the SASSA’s official website at
  2. Scroll down and look for the “Application Status” option.
  3. From here, you will see the next option “Check Sassa Status Online” so click on it.
  4. Now enter your ID number which is your South African ID.
  5. Enter your old phone number here. It will ask you to change your number later.
  6. Now you can get your application ID that you can use to change your phone number as mentioned above.

Verify If Your Phone Number is Changed

After fulfilling all these steps, you need to make sure that your phone number is now changed successfully. To make sure of this, here are the steps you need to follow:

  • Check Confirmation SMS: After completing the SASSA online process to change your phone number, be vigilant for a confirmation SMS from SASSA. This SMS will serve as an official acknowledgement that your new phone number has been successfully updated in the system.
  • Verify Account Details: Log in to your SASSA account on the official website. Navigate to the “Contact Information” or a similar section where personal details are displayed. Confirm that the updated phone number is reflected in your account details.
  • Test Communication: To further confirm the successful change, send a test SMS to your new phone number. This self-initiated message will help ensure that your device can receive communications.
  • Check Online Portal Notifications: Explore the SASSA online portal for any additional notifications or updates regarding your account. Ensure that the system recognizes and communicates with your new phone number for any future grant-related information.
  • Contact SASSA Helpline: If you have any doubts or concerns, consider reaching out to the SASSA helpline or customer support. They can provide confirmation and address any issues related to the phone number change.

Is It Necessary to Change Sassa Phone Number?

Yes, this is very crucial to change your Sassa phone number if you have lost your previous one. Here are some of the reasons that will make you understand why you should immediately change your cell phone number:

  • Payment Notifications: Changing your SASSA phone number is crucial to receiving SMS notifications about grant payment dates. Without the correct number, you risk missing updates on when to collect your funds.
  • Communication from SASSA: Your registered phone number acts as the primary channel for SASSA to communicate important information, policy changes, and updates regarding your grant application or status.
  • Avoiding Payment Delays: A current phone number ensures you’re promptly informed about any issues or requirements, helping you address them swiftly. This helps prevent delays in receiving your SASSA grant payments.
  • Security of Information: Updating your phone number maintains the security of your account. It ensures that sensitive details about your grant, such as payment amounts or disbursement locations, are sent to the correct recipient.
  • Verification and OTPs: When you make changes, SASSA often sends One-Time Passwords (OTPs) to your registered number for verification. Updating your phone number ensures you can complete such verification processes seamlessly.
  • Government Communication: Your SASSA phone number may also be used for official government communication beyond grant-related matters. Keeping it up-to-date ensures you receive critical information affecting citizens.
  • Preventing Miscommunication: An accurate phone number minimizes the risk of miscommunication or misinformation. It ensures that you are well informed about any requirements, documentation, or actions needed to maintain eligibility for your grant.
  • Efficient Issue Resolution: If there are any discrepancies or issues with your grant application, having the correct phone number enables SASSA to contact you efficiently for clarification, preventing unnecessary complications.

Common Errors and Solutions About Changing Sassa Phone Number 

If you are encountering any types of issues or errors while changing your phone number for the SRD grant then we have solutions for you. Here are the common errors and their solutions.

Delay or Non-Receipt of OTP:

  • Problem: You may encounter delays or non-receipt of the One-Time Password (OTP) required for phone number verification.
  • Solution: Wait for a reasonable amount of time for the OTP to arrive. Check your phone’s signal and reception. If the delay persists, consider requesting a resend or verify that the correct phone number was entered.

Incorrect Application ID:

  • Problem: Users may face issues if they enter an incorrect or outdated application ID during the phone number change process.
  • Solution: Double-check and enter the correct application ID associated with your SRD grant application. If you’re uncertain, retrieve the application ID through the appropriate channels on the SASSA website.

Technical Glitches on the SASSA Portal:

  • Problem: Technical glitches on the SASSA online portal may impede the smooth process of changing your phone number.
  • Solution: Refresh the webpage, clear your browser cache, and try the process again. If the issue persists, consider attempting the change during non-peak hours or contact SASSA’s helpline for assistance.

Incomplete Form Submission:

  • Problem: Users might experience issues if they fail to complete all required fields on the phone number change form.
  • Solution: Ensure that all mandatory fields, including the new phone number and application ID, are filled out correctly. Carefully review the form before submission to prevent incomplete submissions.

Browser Compatibility Issues:

  • Problem: Compatibility issues with certain browsers may hinder the successful submission of the phone number change form.
  • Solution: Try changing your phone number using a different web browser. SASSA’s online portal is designed to work optimally with popular browsers like Chrome, Firefox, or Safari.

Server Downtime:

  • Problem: SASSA’s server downtime can lead to errors or difficulties in processing your phone number change request.
  • Solution: Check for any scheduled maintenance or server downtimes on the SASSA website. If the issue persists, wait for the downtime to conclude, and try the process again.

Invalid Phone Number Format:

  • Problem: Users may encounter issues if the new phone number is not entered in the correct format or contains errors.
  • Solution: Verify that you have entered the phone number in the required format, including the country code. Double-check for typos or missing digits to ensure accuracy.

Expiry of OTP:

  • Problem: OTPs have a limited validity period, and attempting to use an expired OTP can lead to issues in the verification process.
  • Solution: Use the OTP promptly upon receipt. If it expires, request a new OTP and complete the verification process within the specified timeframe.


Can I change my SASSA SRD phone number online?

Yes, you can change your SASSA SRD phone number online through the official SASSA online service portal. Follow the provided steps for a seamless process.

What to do if you lost a phone number on the SASSA application?

If you’ve lost the phone number linked to your SASSA application, visit the SASSA online portal, and use the available options to update your contact information, including your new phone number.

How do I change my SASSA R350 account number?

Changing your SASSA R350 account number is not typically done online. For account-related changes, it’s advisable to visit your nearest SASSA office and follow the prescribed procedure to update your account information.

How do I change my unauthorized SRD number?

If you suspect unauthorized changes to your SRD number, contact the SASSA helpline immediately for assistance. They will guide you through the necessary steps to rectify the situation and secure your account.